Troubleshooting lab

In the lab that we did last Friday had some problems with John Smith. John Smith could not log into his user name so I helped him with it.

Problem: It said that the password to that user name was not correct.
Hypothesis: He simply forgot or someone didn't give the right password to him.
Solution: go to CMD prompt run as admin:
2. Type in Net users (Username) then an * like this: NET USER JSMITH *
3.you can change the password there.
4. you will be able to log in with the new password.

Problem 2:

John Smith was not able to save his work.
Problem: He could not edit the document becuase it was a read only-file.
Hypothesis: Someone saved it as a read-only file.
Solution: You right click on the document and turn off the read-only box. John smith should be able to save that docuement now!